Privacy Policy

C2 Agency ("we," "our," or "us") operates the website c2.agency and provides an AI-powered social media management platform for small businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Information We Collect

We collect information necessary to provide and improve our platform. This includes:

Business Information

When you sign up for our service, we collect information about your business, including:

• Brand name and voice
• Services and products offered
• Industry and location
• Target audience

This information helps our AI create content that is authentic to your brand and relevant to your customers.

Account Credentials

To publish content on your behalf, we collect and securely store account credentials for the social media platforms you connect, including Facebook, Instagram, LinkedIn, Threads, Pinterest, and Google Business Profile.

Usage Analytics

We collect usage data such as how you interact with our platform, features used, content engagement metrics, and performance data from your connected social accounts. This helps us improve our service and optimize your content strategy.

Automatically Collected Information

When you visit our website, we may automatically collect certain information such as your IP address, browser type, device information, and pages visited.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our AI-powered social media management platform
• Create and schedule content tailored to your business
• Connect to and publish to your social media accounts
• Analyze engagement and optimize your content performance
• Send you service-related communications and updates
• Respond to your inquiries and provide customer support
• Improve our platform, algorithms, and user experience
• Comply with legal obligations and protect our rights

Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our platform (e.g., hosting, analytics, payment processing), subject to strict confidentiality agreements
• Social Media Platforms: Your content and necessary information are shared with the platforms you connect (Facebook, Instagram, LinkedIn, Threads, Pinterest, Google Business Profile) in order to publish and manage your posts
• Legal Requirements: When required by law, court order, or to protect our rights, privacy, safety, or property
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you

Data Security

We implement industry-standard technical and organizational measures to protect your data, including encryption in transit and at rest, secure credential storage, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal information
• Object to or restrict certain processing of your data
• Data portability (receive a copy of your data in a structured format)
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at support@c2.agency. We will respond to your request within a reasonable timeframe.

Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us:

• Keep you logged in
• Remember your preferences
• Understand how you use our site
• Improve our services

You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

Third-Party Services

Our platform integrates with third-party services, including the social media platforms we support: Facebook, Instagram, LinkedIn, Threads, Pinterest, and Google Business Profile. These services have their own privacy policies governing how they collect and use data. We encourage you to review the privacy policies of these platforms when you connect your accounts.

Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us at support@c2.agency and we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of our service after such changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

C2 Agency
Website: c2.agency
Email: support@c2.agency